Reference

Easy Helpdesk Keeps Your Account Moving

Easy Helpdesk sits inside your Kritiya account and sorts every query — a bKash deposit that hasn't landed, a Nagad withdrawal stuck on wallet checks, an OTP login problem — into one thread you can track from your phone.

Payment QueriesLogin HelpGame Round ChecksWithdrawal ChecksAccount Access
Browse Lobby Read FAQ
Kritiya Easy Helpdesk Keeps Your Account Moving
HELP PATHS INSIDE

Raising a Ticket by Topic

Not every question needs the same path. Easy Helpdesk splits your query into three lanes the moment you open it, so a wallet check never waits behind a game question and a login problem gets its own review.

Payment Query Thread Open Easy Helpdesk from your account menu, pick Payment, and attach your bKash, Nagad or Rocket reference number. We match it against your wallet history so the thread stays specific to that one transfer.
Login and Account Access Locked out after an OTP mismatch? Raise it under Account Access inside Easy Helpdesk and we'll walk through the same login steps you used at sign-up, no need to repeat identity checks twice.
Game Round Queries Question about a Bet On Crash multiplier or a Cricket Scorer round? File it under Game Queries with the round ID and we'll pull the exact result tied to your account session.
Kritiya How Easy Helpdesk Sorts Your Query

How Easy Helpdesk Sorts Your Query

Easy Helpdesk is where we route every question you raise from your account — a bKash transfer that hasn't shown up, a Nagad withdrawal stuck on wallet verification, or a round result you want checked on Bet On Crash or Cricket Scorer. Each query gets a category tag the moment you submit it, so payment questions don't sit behind game questions. You

raise a ticket from the account menu, add your transaction reference or round ID, and follow the thread from the same screen, whether you're on the app or browser. Nothing gets re-typed if you switch device mid-conversation.

HOW WE VERIFY

What Backs Every Helpdesk Answer

An answer in Easy Helpdesk isn't a guess — it's checked against a record on your account. Here's what sits behind a ticket before we mark it closed.

Ticket Categories We Track Every ticket you open in Easy Helpdesk carries a category — Payment, Account, or Game — so nothing you report gets mixed into a general queue. You always know where your query sits.
Wallet Verification Checks Payment tickets tied to bKash, Nagad or Rocket are checked against the wallet reference on your account before we close them, so a mismatch doesn't get marked resolved by mistake.
Provider-Linked Game Queries Round queries on titles like Baccarat Lantern or Roulette SpeedBurst are checked against the provider's own result log, keeping the answer tied to what actually ran on your account.
Session Continuity Start a thread on your phone during a BPL match break, pick it up later on desktop — Easy Helpdesk keeps the same ticket number and history either way.

Easy Helpdesk Terms Explained

A few words come up often once you start using Easy Helpdesk. Here's what each one actually means on your account.

01
What is a ticket reference in Easy Helpdesk?

A ticket reference is the unique number Easy Helpdesk gives your query the moment you submit it, letting you track a bKash, Nagad or Rocket payment issue from open to close.

02
What does wallet verification mean on a support ticket?

Wallet verification is the check Easy Helpdesk runs against your bKash, Nagad or Rocket transaction reference to confirm the payment on your account matches what you reported.

03
What is a Round ID?

A Round ID is the identifier tied to a single game round, used when you raise a query about a result on Bet On Crash, Cricket Scorer or a live table.

04
What does escalation mean in Easy Helpdesk?

Escalation is when a ticket that needs deeper wallet or provider checking moves past first-line review, without you losing your original ticket number or thread history.

05
What is a query category?

A query category is the label — Payment, Account Access, or Game — assigned to your ticket so it reaches the right review path instead of a mixed general queue.

06
What is a resolution thread?

A resolution thread is the running log of messages and updates attached to your ticket, visible from the same screen whether you check it on app or browser.

Easy Helpdesk Questions We Get Often

These are the questions we see most from your side of the ticket queue.

Open your account menu, tap Easy Helpdesk, choose a category — Payment, Account or Game — and add your transaction reference or round ID before you submit.

Yes. Pick Payment, attach the bKash reference number from your transfer, and we check it against your wallet history on the account you're logged into.

Raise it under Payment with your Nagad transaction ID. We match it against the withdrawal record on your wallet and update the same thread once it's checked.

Yes. A ticket you open on your phone keeps its number and history if you switch to desktop later, so you don't have to explain the issue twice.

Yes. Select Game, add the round ID from titles like Cricket Scorer or Bet On Crash, and we check the result against the provider log for that round.

Open Easy Helpdesk from your account menu, find the ticket by its reference number, and read the update thread — no need to raise a new query.
Reference

Easy HelpDesk

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoKritiya GlossaryInfoBlackjack Double Down BangladeshInfoKritiya Banking

Related pages

Kritiya Bangladesh Kritiya Glossary Kritiya Casino Kritiya App About Us