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How Kritiya Handles Your Account Terms

Every account you open with Kritiya runs under one plain set of terms — how you deposit through bKash, Nagad or Rocket, how we verify withdrawals, and how your data is stored.

Terms of UsePrivacy PracticesPayment PolicyAccount Verification
Kritiya How Kritiya Handles Your Account Terms
DATA AND ACCOUNT SAFETY

How We Protect Your Account Data

Your account record — mobile number, wallet references, verification documents — is stored against the login you use to reach Kritiya, not shared out for marketing lists. We use cookies mainly to keep your session active between a phone browser and the app, not to build a profile we sell elsewhere. Account security follows a simple rule: any change to your registered bKash, Nagad or Rocket number triggers a fresh verification step before withdrawals resume. If you want a copy of your data or want a closed account's records reviewed, our support desk can start that request once your identity is confirmed.

Data We Keep We hold your registration details and transaction history across bKash, Nagad and Rocket, plus the verification documents needed to confirm a withdrawal matches your account.
Cookie Use Session cookies keep you logged in as you move between the Kritiya app and your mobile browser; they don't track your activity outside our own platform.
Account Security Steps Changing your registered wallet number or password triggers a fresh identity check before your next withdrawal is processed, protecting the account from unauthorised changes.
Requesting Changes Contact support to request a copy of your stored data, correct an entry, or close your account; we confirm identity before acting on the request.
GET POLICY HELP

Where To Ask About Account Policy

Questions about account terms rarely wait for hours, so we've kept the paths short. Whether you're asking about a bKash refund clause or how long we retain your verification documents, our support team can point to the exact section of the policy that applies. Reach us the way that suits your phone — chat for a quick answer, email if you want the reply in writing. We don't need you to read the whole terms page before you ask; just tell us what happened on your account and we'll take it from there

Team online

Live Chat Support

Message us through the in-app chat if a clause about deposits, withdrawals or data handling needs a plain-language explanation before you commit any funds to the account.

Email Support Desk

Send account-specific questions — like why a Nagad withdrawal needs extra verification — to our support email, and we'll reply with the exact policy section that applies to your case.

In-App Help Center

Open the help section from your account menu on mobile or desktop — it links straight to the terms clause covering whatever question you're asking about.

Questions About Account Terms And Data

These are the questions we hear most from players checking our terms before they register. We've kept the answers short and specific — no need to read the entire policy document just to know how a bKash refund or data request works. If your question isn't covered here, the support channels listed above can pull the exact clause instead of leaving you guessing.

Access depends on your local law and whether online gaming is permitted in your specific region, so please check your own eligibility before you register or fund an account.

Your wallet number is matched to your account for deposit and withdrawal verification only; it's stored securely and used to confirm transactions, not shared for marketing purposes.

Yes — contact support with your request, and once we confirm your identity we can review, correct or close the data tied to your account.

If withdrawal details don't match your deposit history or registered mobile number, we pause the transaction and ask for identity confirmation before releasing funds.

The complete terms sit on this page, and our support channel can explain any clause about payments, withdrawals or account closure in plain language.

We revise wording when a process changes, such as a new verification step for wallet withdrawals, and post the updated version here rather than in a separate notice.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.