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Terms Conditions — What You Agree to When You Open an Account

These terms set out how your Kritiya account works, what we expect from you, and what you can expect from us. When you register, deposit via bKash, Nagad or Rocket, or place a bet, you agree to these rules.

Account registrationPayment termsWithdrawal verificationBetting rulesAccount closure

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QUESTIONS ABOUT TERMS

How to Reach Us If You Need Clarification

If any part of these Terms & Conditions is unclear, or if you need help with account access, payment verification or betting rules, contact our Bangladesh support team. We are here to walk you through what each section means and how it applies to your account.

Live Chat Open the chat bubble in your account or on any lobby page. Our team replies in minutes and can explain terms, check your deposit status, or help with withdrawal verification while you wait.

Email Support Send your question to our support address and include your account ID. We respond within a few hours with details about the specific term or rule you asked about, plus any steps you need to take.

Account Help Section Log in and go to Account Help. You will see articles that break down deposit rules, withdrawal verification, betting settlement, and how to update your details if your wallet or phone number changes.

How These Terms Apply to You

Kritiya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions govern your use of Kritiya's platform in regions where we operate and where local law permits. You must be of legal age in your jurisdiction to register. We built Kritiya for Bangladesh players who access our lobby via mobile browser or app,

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deposit through bKash, Nagad or Rocket, and play slots, live casino tables or place sports bets on cricket and football. Your eligibility depends on your local law and where you access the platform from. We reserve the right to verify your identity and location before processing
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deposits or withdrawals. If you open an account in a region where our service is not permitted, we may suspend or close that account and return your balance minus any applicable fees. When you deposit, you agree to our payment processing terms: funds sent via bKash,
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Nagad or Rocket are credited once we confirm the transaction; withdrawals are released after identity and wallet verification, typically within the timeframe stated in your account. By placing a bet, you accept the odds and settlement rules displayed at the time. If a match is abandoned
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or a result is disputed, we follow the settlement guidelines of the game provider or sportsbook supplier. We may update these terms from time to time; continued use of your account after an update means you accept the revised terms. Check this page regularly so you
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know what applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Changes to Terms

We take your account security and personal data seriously. Your login credentials are encrypted, your bKash, Nagad and Rocket transaction details are verified before we process them, and your bet history stays private. We keep your data only as long as your account is active or as required by law. If we update these terms, we will post the new version here and notify you through your account inbox.

Account Security

Your password and OTP codes are hashed so no one at Kritiya can read them. If we detect unusual login activity from a new device or location, we ask you to confirm via SMS before granting access.

Payment Verification

Every deposit and withdrawal is checked against your registered bKash, Nagad or Rocket number. If the wallet name does not match your account name, we pause the transaction and ask you to verify ownership before we release funds.

Data Retention

We store your account data and transaction logs while your account is open. If you close your account, we keep records for a limited period as required by our payment processors and regional compliance, then delete them.

Changes to Terms

When we revise these Terms & Conditions, we post the update here and send you a message in your account inbox. You have fourteen days to review the changes; continued use after that period means you accept the new terms.

What Players Ask About Our Terms

We check your IP and payment details during registration. If you are in a restricted area, we will suspend the account and return any deposited balance minus processing fees, then close the account permanently.

Yes. Go to Account Settings, enter your new wallet number, then verify it by sending a small test transaction. Once we confirm ownership, the new number replaces the old one for all future deposits and withdrawals.

We follow the sportsbook provider's settlement rules. Usually, bets on unfinished matches are voided and your stake is returned to your account. Check the specific rule in the sportsbook help section for that match type.

We post updates here and send a message to your account inbox. The message includes a summary of what changed. You have fourteen days to review; if you keep using your account after that, you agree to the new terms.

We may suspend or close an account if we detect fraud, underage access, multiple accounts, or rule violations. We notify you by email or account message, explain the reason, and release any verified balance after our review is complete.

Log in, go to Payments, then Wallet Terms. That page lists the exact steps for bKash, Nagad, Rocket and Bank Transfer, including verification requirements, processing times, and any fees that apply to your payment method.

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