Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. Nothing more. This policy explains what we gather, why we need it, and how you control it.

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Kritiya How We Handle Your Information
DATA HANDLING

How We Protect Your Information

We encrypt payment data when you deposit through bKash, Nagad or Rocket, and we log every session so we can spot unusual activity on your account. Staff access is limited to verification and support roles. You control your contact preferences from your account dashboard.

Encrypted Payments

When you send funds via bKash, Nagad or Rocket, we encrypt the transaction details before storing them. We never see your wallet PIN, and we do not store full card numbers if you use bank transfer.

Session Logs

We record your device type, browser and IP address each time you log in. This helps us catch suspicious login attempts and verify your identity when you contact support about your account or a withdrawal.

Access Controls

Only support agents and compliance staff can view your account details, and they see only what they need for the task at hand. We audit internal access logs regularly to ensure no one views data without a valid reason.

Contact Preferences

You decide whether we send you promotions, account notifications or payment confirmations by email or SMS. Update your preferences any time in account settings; changes take effect immediately and apply to all future messages.

POLICY CONTACT

Reach Us About Your Data

If you want to see what we hold, correct a detail, or ask how we use your information, contact our support team. We handle privacy requests the same way we handle account questions — directly and without delay.

Team online

Live Chat

Open the chat widget in your account dashboard or from any page footer. Privacy requests go to the same support queue as account questions, and agents respond within minutes during operating hours.

Email Support

Send your request to the support email shown in your account settings. Include your registered phone number so we can verify your identity before sharing any account or payment information.

Account Settings

Log in and go to the privacy section under account settings to update contact preferences, review what data we hold, or submit a deletion request if you plan to close your account permanently.

Privacy Policy FAQ

We collect your name, phone number, date of birth during registration, and payment details when you deposit through bKash, Nagad, Rocket or bank transfer. We also log session data like device type and IP address for security.

We share transaction details with the payment provider you choose when you deposit or withdraw. We may share account information with regulators if required by law in eligible regions. We do not sell your data to advertisers or marketing companies.

We keep your account data as long as your account is active and for a reasonable period afterward to meet record-keeping obligations. If you close your account, we retain transaction history and identity verification records as required by regional regulations.

Yes. Contact support through live chat or email with your registered phone number, and we will send you a summary of the personal information and transaction history we hold. Requests are typically fulfilled within a few business days.

Log in, go to account settings, and open the privacy or notifications section. You can toggle email and SMS preferences for promotions, account alerts and payment confirmations. Changes apply immediately to all future messages.

When you close your account, we stop sending promotional messages and lock your login. We retain your transaction history and identity verification records for regulatory compliance, but we no longer process new transactions or update your profile information.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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